If your Property Manager or Landlord isn’t completely happy with the cleaning carried out by our company for any reason, we will come back at no extra cost to you and complete the task within 48 hours of the request.
We will dispose of any items that can not be identified as belonging to the owner of the property unless these items are labelled to be kept, or as instructed by the client. This is to ensure "bond standard". Eg. used cleaning equipment, toiletries including used toilet brushes etc and food items.
Items of perceived value are immediately photographed and kept. These items are then reported to the client or Property Manager.
Really Clean offers a 100% bond refund guarantee on our cleaning, provided the account has been paid on or before the day of the clean, no one has entered the property between the clean and the inspection and that the inspection is carried out no longer than 48 hours after Really Clean have completed the job.
We reserve the right to charge a fee if we are called back and no further cleaning is required or if any the above conditions are not met.
We provide you with a paid invoice which you can present to your Property Manager or Landlord as proof of having employed the services of a professional cleaning company.